Refund, Returns, and Shipping Policy for Pvtaan Store

At Pvtaan Store, we prioritize customer satisfaction by ensuring a smooth shopping experience. Please review our policies below:

Contact Us

• Email: in**@pv****.com
• Phone: +91 9407185560

Refund and Returns Policy

Duration
Returns and exchanges are accepted within 7 days from the date of delivery.

Eligibility

• Items must be unused, in original condition, and have intact tags and packaging.
• Certain items are non-returnable, including:
  • Gift cards, downloadable software, intimate or sanitary products, masks, innerwear, perfumes, hazardous materials, or flammable liquids/gases.

Partial Refunds

• Items returned in non-original condition, damaged, or missing parts (not due to our error).
• Items returned after the 7-day return period but within 9 days from the purchase date.

Refund Process

1. Once your return is received, we will inspect the item and notify you via email regarding the approval or rejection of your refund.
2. Approved refunds will be processed within 7 business days and credited to your original payment method. For COD (Cash on Delivery) orders, refunds will be issued as store credit.
3. If you experience delays, please:
   • Check your bank account or credit card statement.
   • Contact your bank or card provider for updates.
   • If unresolved, email us at in**@pv****.com.

Exchanges
Defective or damaged items can be exchanged for the same product. Contact us at in**@pv****.com to initiate an exchange.

Shipping and Delivery Policy

Processing and Delivery Times

• Orders are processed within 1–2 business days.
• Delivery takes 5–7 business days, depending on the destination.
• Delivery timelines may vary due to location or external factors like weather or holidays.

Shipping Charges

• Shipping fees are calculated at checkout and are non-refundable.
• Free shipping is available for orders exceeding a specified amount.

Reverse Pick-up Services

• A reverse shipment fee of Rs. 100 will be deducted from refunds for reverse pick-ups, regardless of the number of items in the order.
• Pick-up will be attempted twice. If unsuccessful, customers must self-ship their items to the return address.

Self-shipping for Returns
For non-serviceable pin codes, return products to:
Pvtaan Store
Ward no. 13, Men Market 01 Line, Mandi Bamora, Bina,
Sagar, Madhya Pradesh, India, 470111

Use a reliable courier service, and pack items securely to prevent damage. For self-shipping, we recommend Speed Post.

Non-Returnable Items

• Intimate or sanitary products, masks, innerwear, perfumes, or hazardous materials.
• Sale or promotional items (e.g., Buy 1 Get 1 Free).

Cancellations

Orders can be canceled within 1–2 business days if not dispatched. Contact us at in**@pv****.com or +91 9407185560 for assistance.

For further questions, reach out via email or WhatsApp. We are happy to assist!